Whatever happens to your set of Silent Feet, if you ever become dissatisfied with their ability to reduce vibrations or generally function**, you can return them for a replacement set. Please read our Warranty Process to learn how to submit a warranty claim.
Please be aware that due to our constant commitment to improvement, your replacement set of Silent Feet may look and function slightly differently from your original set. We do not stock previous versions of Silent Feet or assume any responsibility for items lost while being shipped to our facility. If you have any questions, please contact us at:
TVS Warranty Department
2966 S Church St Suite 101
Burlington, NC 27215
**The Vibration Solution reserves the right to deny warranty claims on products that show obvious signs of abuse, neglect and intentional damage.
We are committed to providing outstanding and effective products. We stand behind every one of our products and work to make sure that every customer is satisfied. If for any reason you are not completely satisfied with your product we will take action to correct the situation. We gladly accept returns if you do not feel that our products have adequately solved your vibration issues or if you have found a better solution. If you wish to return your product please see our Return Policy below.
Returns are accepted up to 30 days following the original date of purchase. All return claims should be filed through the steps outlined below. Refunds will be offered for the full purchase price of the order plus taxes. Shipping costs are non-refundable. In order for a product to be eligible for return, it must comply with all policies stated in our Warranty Policy. This means that any product showing obvious signs of abuse, neglect, intentional damage or modification will not be eligible for a return. All questions should be directed to our Customer Service Department.
Returns are processed by The Vibration Solution's Customer Service Department. Please us our contact form to inquire about a return. Following your inquiry we will ask that you complete a brief optional survey to help us understand more about why you wish to return our product. An Return Merchandise Authorization (RMA) number will be issued and you will be provided with shipping information for your return. The customer is responsible for the cost of return shipping and The Vibration Solution is not responsible for products in-transit to our facilities. Return payments will be processed within 3 business days of receipt by our Returns Department.
Purchases made on Amazon.com or similar sites must be returned through those sites. We do not accept returns of products purchased indirectly. Please contact your re-seller for detailed return information. For Amazon.com returns, please use the Amazon.com Return Processing Center.